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OPTUS BUSINESS / Mobility Solutions

Mobility Success Stories

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No two solutions are the same. That's why Optus takes a collaborative approach that looks at every business as a unique, individual challenge.

The success stories in this section highlight industry-specific solutions that will have relevance to your business.

You can also search through the stories by looking at a particular 'challenge' your business may be facing right now.

By industry

Communications & Media

In today's world, news doesn't wait and competition is fierce. Optus Business Mobility Solutions let you access data and send information from the scene quickly.

Gordon & Gotch
Magazine distributor and merchandiser

Using just one device, merchandisers can now update display achievement in real time (including digital photos). This means that merchandising managers in the office can collate and compare activity in various stores and monitor competition more effectively.

News Ltd
National Media Outlet

To remain relevant in today's competitive news environment, and with the increasing popularity of the Internet as a news source, it's crucial for media outlets such as the Daily Telegraph to find innovative solutions to be the first to report stories.

JC Decaux
Street furniture, billboard and transit advertising

JC Decaux wanted to improve fault repair times for scrolling advertising sites and reduce the burden on mobile technicians. With a customised SMS solution from Optus, they have achieved time savings, cost savings and improved customer service.

Finance & Banking

Finance sector professionals need access to high-value information at all times, as well as high levels of confidentiality and reliability.

St George Bank
Banking services

St George Bank is committed to becoming the most respected service company in Australia. They aim to do this by engaging staff and making every customer experience a positive one.

Healthcare

Healthcare is a high-pressure industry. With lightweight, easy-to-use devices, healthcare professionals can access medical data and management systems on the go. Other uses include support for:

  • Provision of patient care for recovery and recuperation.
  • Management services in times of staff shortages and cost pressures

See how we have helped other healthcare organisations by providing better access to information for better patient care and delivery of health services.

Newborn Emergency Transport Service (NETS)
Acute medical retrieval service

NETS undertakes more than 1100 retrievals each year in Victoria. They were looking for a location based mobile solution to assist their service.

The Royal District Nursing Service
Not-for-profit nursing group

RDNS relies heavily on telephone contact with patients to deliver timely and cutting edge medical care. With demand for its critical services increasing, Optus helped them expand their current contact centre capabilities.

Healthworld
Distributor of nutritional supplements

A personal approach is an integral part of Healthworld’s business. Using Optus Wireless Broadband, their mobile workforce can now easily connect to the office.

Hospitality & Entertainment

Entertainment and tourism are big business in Australia and organisations are looking for ways to improve customer satisfaction to improve their bottom line.

Tennis Australia
Managers of the Australian Open

With more than 5,000 staff moving around the site, keeping track of their location and being in contact is crucial to the event’s success. During the past four years, Optus has formed a great working partnership in order to help Tennis Australia achieve this.

Manufacturing & Construction

The manufacturing sector’s challenge is to improve workflows and implement more efficient processes to improve quality and gain a competitive edge.

Economic conditions have been difficult in the Construction sector with companies focused on improving skills and expertise in order to take advantage of business opportunities.

See how we have helped other organisations in your industry improve their output by including more flexible working arrangements and remote-tracking across distributed locations.

Linde Material Handling
Manufacturer of forklift trucks

Using a solution delivered via the Optus GPRS network, Linde gains access to real-time information about parts and technicians. Increased visibility and tracking enables Linde to better control costs, while less paperwork and a streamlined process has resulted in greater productivity and profits.

Boral
Supplier of building and construction materials

Each truck in Boral’s fleet is being equipped with a device indicating its precise geographical location and an application that integrates closely with Boral’s order entry and dispatch systems. The improved delivery process offers better scheduling, reduced costs and better control.

ThyssenKrupp Elevator Australia
Elevators and escalators

Our innovative solution to the company’s complex supplier arrangements transformed ThyssenKrup’s voice and mobile communications and significantly reduced administrative effort.

Professional Services

In the dynamic professional services industry, the benefits of mobility solutions could stretch from improved client service to a stronger bottom line.

Lavan Legal
Law firm

With an Optus BlackBerry® solution and mobilised time-management system, Lavan Legal produced more accurate time reporting and billing, was more responsive to client needs and improved the work and life balance of its employees.

Roberts Research
Research firm

The team at Roberts Research now use Optus Wireless Broadband to give them the flexibility to connect whenever it is convenient.

Barristers Chambers
Property management

A BlackBerry® solution from Optus enables Barristers Chambers to receive orders and respond immediately, as well as monitor staff and maintain better relationships with customers. It also gives staff the power to spend more time relaxing away from the demands of the workplace. 

Retail

The retail industry is constantly looking for ways to improve market share, whether it be through better customer service and workplace efficiencies, and inventory control.

Gordon & Gotch
Magazine distributor and merchandiser

Using just one device, merchandisers can now update display achievement in real time (including digital photos). This means that merchandising managers in the office can collate and compare activity in various stores and monitor competition more effectively.

Transport & Logistics

The transport industry faces unique challenges from knowing where consignments are to making the best use of people on the road. The pressure of increasing fuel costs and climate change means that, in the transport and logistics industry, more efficient routing and access to the latest delivery schedules are required.

See how we have assisted other businesses and organisations in your industry to help maximise efficiency and minimise running costs by providing mobile applications to track and schedule staff, equipment and vehicles.

Linde Material Handling
Manufacturer of forklift trucks

Using a solution delivered via the Optus GPRS network, Linde gains access to real-time information about parts and technicians. Increased visibility and tracking enables Linde to better control costs, while less paperwork and a streamlined process has resulted in greater productivity and profits.

Richard Jay Laundry Equipment
Laundry equipment supplier and service

Using an Optus mobility solution, jobs can now be despatched to the most appropriate service engineers. This is done via PDAs running Windows Mobile® that capture job data and return it to head office. They can also bill and invoice the customer on completion of the job, enhancing customer service and improving cash flow.

By challenge

More business, less expense

At Optus, we understand the constant pressure on business to do more with less. That's why we've designed our mobile solutions to ensure you get the most out of your existing technology investment - and your people.

Linde Material Handling
Manufacturer of forklift trucks

Using a solution delivered via the Optus GPRS network, Linde gains access to real-time information about parts and technicians. Increased visibility and tracking enables Linde to better control costs, while less paperwork and a streamlined process has resulted in greater productivity and profits.

Richard Jay Laundry Equipment
Laundry equipment supplier and service

Using an Optus mobility solution, jobs can now be despatched to the most appropriate service engineers. This is done via PDAs running Windows Mobile® that capture job data and return it to head office. They can also bill and invoice the customer on completion of the job, enhancing customer service and improving cash flow.

JC Decaux
Street furniture, billboard and transit advertising

JC Decaux wanted to improve fault repair times for scrolling advertising sites and reduce the burden on mobile technicians. With a customised SMS solution from Optus, they have achieved time savings, cost savings and improved customer service.

Managing a mobile workforce

Workplaces are becoming increasingly flexible. More staff need remote access to the office while on the road or when working from home. Keep your mobile workers online while keeping your data secure.

Lavan Legal
Law firm

With an Optus BlackBerry® solution and mobilised time-management system, Lavan Legal produced more accurate time reporting and billing, was more responsive to client needs and improved the work and life balance of its employees.

Richard Jay Laundry Equipment
Laundry equipment supplier and service

Using an Optus mobility solution, jobs can now be despatched to the most appropriate service engineers. This is done via PDAs running Windows Mobile® that capture job data and return it to head office. They can also bill and invoice the customer on completion of the job, enhancing customer service and improving cash flow.

Healthworld
Distributor of nutritional supplements

A personal approach is an integral part of Healthworld’s business. Using Optus Wireless Broadband, their mobile workforce can now easily connect to the office.

Serving customers and partners

Your customers and partners expect you to be responsive, helpful and efficient. That's why we've developed solutions that let you contact and manage your customers and partners, more easily and effectively.

Lavan Legal
Law firm

With an Optus BlackBerry® solution and mobilised time-management system, Lavan Legal produced more accurate time reporting and billing, was more responsive to client needs and improved the work and life balance of its employees.

Linde Material Handling
Manufacturer of forklift trucks

Using a solution delivered via the Optus GPRS network, Linde gains access to real-time information about parts and technicians. Increased visibility and tracking enables Linde to better control costs, while less paperwork and a streamlined process has resulted in greater productivity and profits.

Gordon & Gotch
Magazine distributor and merchandiser

Using just one device, merchandisers can now update display achievement in real time (including digital photos). This means that merchandising managers in the office can collate and compare activity in various stores and monitor competition more effectively.

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If you have a particular business challenge you'd like to explore, register for a free Mobility Solutions workshop.